Policy and Terms
Terms and Conditions
Ordering
- You may place your orders 24 hours a day using our on-line catalog system.
- Orders placed before 12:00pm (cst) are processed on same business day.
- Orders placed after 12:00pm (cst) are processed on next business day.
- You may order by phone during business hours at the following numbers.
Local Phone:
205-942-2909
Alabama Toll Free:
1-800-231-1972
US Toll Free:
1-800-553-2274
Toll Free Fax:
1-877-942-4394
Delivery
- CMS makes regular deliveries of supplies, glass and moulding.
- Please ask your customer service representative about delivery service in your area.
Shipping
- Chop orders and matboard orders are shipped within 24 hours of receipt.
- Footage orders are shipped within 48 hours of receipt.
- Orders delivered by CMS trucks must be called in by 2:00pm on the day prior to delivery.
- Orders called in after 2:00pm are not guaranteed next day delivery.
- FedEx shipments are subject to packing charges.
Minimum Orders
- The minimum order for chop frame is three (3) feet.
Pickup Orders
- Orders will receive a 2% discount when paid in cash at time of order. (unless paid with credit card)
- Items already discounted may not qualify for the cash and carry discount.
- A one-hour notice is required for pick-up orders.
- Joined frames will be available for pick-up the following business day.
- Pickup At: 436 Industrial Lane - Birmingham, AL. 35211
Returns and Claims
- Prior authorization is required to return merchandise for credit.
- All claims of shortage or defects must be made within 10 days from receipt of goods and include invoice number and date.
- We are unable to issue a credit for any size, stock number or quantity difference unless is varies from the original packing list.
- Please give the name of your account and account number when ordering.
- Merchandise returned for credit (not our error) is subject to a restocking fee and any transportation charges involved.
- Please inspect merchandise upon receipt for any defects, damage, or size errors prior to joining or altering merchandise.
- We do not accept returns on joined frames, cut mats, or any altered merchandise.
Open Accounts
- To establish credit with us, please fill out our Credit Application which is available on our website at www.cashmouldingsales.com.
- You may also request a credit application via email from one of our customer service representatives. (call 1-800-231-1972 ext 3)
Payment Terms and Cash Discounts
- On open accounts, we offer a 2% cash discount on invoices paid within 10 days.
- All discounts are subject to being current and paying within terms.
- Payments are net 30 days for all accounts not taking advantage of cash discounts.
- Please give the name of your account and account number when ordering.
- Please NOTE:
- Cash discounts are not available for payments made via credit cards.
- A finance charge of 1 1/2 percent per month will be added to all past due accounts.
Credit Cards
- We accept American Express, Visa and MasterCard and Discover.
- Please remember credit card orders do not qualify for cash discounts.
Notice
All prices are subject to change without notice. Please call our customer service department to verify prices in question.
Copyright Notice
Copyright © 2008-2021, Cash Moulding Sales of Alabama - 436 Industrial Lane - Birmingham, AL. 35211
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revised: 03/09/2021